How Caller AI Works
Quick Overview
Caller AI combines real time speech recognition with advanced language models to hold natural phone conversations. It listens to the caller, understands the context, decides what to say next, and speaks instantly with a human sounding voice.
This lets you automate inbound calls, outbound campaigns, support calls, and sales calls without needing a live agent. Below is the simplified flow of how Caller AI processes every call.
Call Flow Overview
Inbound calls: A customer dials your Caller AI phone number. The AI answers instantly and begins the conversation.
Outbound calls: Caller AI automatically calls leads from your uploaded list or connected CRM. Each number is dialed with its own real time AI agent.
Speech Recognition
Caller AI listens to the caller and transcribes their words into text in real time. The system handles interruptions, fast talking, accents, background noise, and unexpected questions.
LLM Decision Engine
Caller AI uses a large language model and your custom system prompt to decide what to say next. It can:
- answer questions
- verify information
- ask qualifying questions
- follow your scripted logic
- route or transfer calls
- collect details
- continue a natural conversation
Everything is decided moment by moment based on what the caller says.
Voice Output
The AI response is converted into natural speech using a premium voice engine. Caller AI supports multiple voice choices including cloned voices and multilingual options.
The voice speaks instantly with the right pacing, tone, and rhythm so the interaction feels natural.
Result and Actions
Inbound calls: The AI can handle questions, qualify the caller, schedule appointments, update your CRM, or transfer to a live person if needed.
Outbound calls: The AI can pitch your product or service, follow your qualification flow, answer objections, gather info, or transfer interested leads to your team.
Data and Reporting
Each call includes:
- full transcripts
- AI summaries
- call outcomes
- call recordings
- voicemail detection
- classification tags
- follow up triggers
Your automations can run instantly after each call.
Inbound vs Outbound Key Differences
Inbound
- Caller dials your Caller AI number
- AI greets instantly
- Handles questions, routing, booking, support, or qualification
- No waiting or busy signals
Outbound
- You upload leads or sync from your CRM
- Caller AI dials automatically
- Runs your pitch or qualification flow
- Captures interest and can transfer to your team
- Calls many leads at the same time
Next Steps
Learn the Key Terminology used inside Caller AI so you understand terms like assistant, campaign, routing, tools, and flows.
Or jump into Getting Started to build your first AI assistant.