Conversations Overview
The Conversations tab is the "black box" of your operation. It logs every single interaction—successful or failed—providing you with granular data to analyze performance and improve your assistants.
Call Status Definitions
Understanding the "Status" column is key to diagnosing campaign issues.
| Status | Meaning |
|---|---|
| Completed | The call connected and ended successfully (by either party). |
| No Answer | The phone rang, but nobody picked up within the timeout limit (default 30s). |
| Busy | The carrier reported the line was busy. |
| Voicemail | The system detected a machine (AMD) and handled it according to your Voicemail settings. |
| Failed | A technical error occurred (e.g., invalid number, carrier network issue). |
Analyzing a Call
Click on any row in the conversation list to open the Call Details view. This view contains three critical sections:
1. The Recording & Transcript
You can play back the audio file to hear exactly how the AI sounded. Below the player is a synced transcript. This is useful for spotting "hallucinations" or moments where the AI didn't understand the user.
2. Call Analysis (Sentiment)
After every call, a secondary LLM analyzes the transcript to generate metadata:
- Sentiment: Positive, Neutral, or Negative.
- User Intent: What did the user want? (e.g., "Wanted Pricing", "Asked for Supervisor").
- Success: Did the call achieve its goal? (True/False).
3. Technical Logs
For developers, the "Logs" tab shows the raw JSON events. This allows you to see:
- Latency of each turn (how long the AI took to "think").
- Tool execution results (what data was sent/received from your API).
- Cost breakdown (Voice minutes + LLM token usage).